Privacy Policy

Effective date: 15 July 2026  ·  Last updated: 15 July 2026

This Privacy Policy explains what information we collect when you visit our website, how we use it, who we share it with, and the choices you have. By using this website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Information you provide to us directly

• Contact details — your name, phone number, WhatsApp number, email address and property location when you call us, message us on WhatsApp, or fill in an enquiry form on this website.
• Project information — details you share about the service you need (for example, fit-out, interior design, AC repair, aluminium & glass work or landscaping), your property type and your requirements.

b) Information collected automatically

• Usage data — pages visited, time spent on the site, the link or advertisement that brought you to us, your approximate location (city level), browser type, device type and operating system.
• Cookies and similar technologies — small files stored on your device that help the website function and help us understand how visitors use the site (see Section 4).

c) Call and message data

• When you call or WhatsApp us, we receive your phone number and the content of your message so that we can respond to your enquiry and arrange an engineer's visit.

2. How We Use Your Information

• To respond to your enquiries and provide quotations for our services;
• To schedule site visits and deliver the services you request;
• To improve our website, services and customer experience;
• To measure the performance of our advertising campaigns (including Google Ads) so we can serve more relevant ads and reduce irrelevant ones;
• To comply with legal obligations applicable in the United Arab Emirates.

We do not sell, rent or trade your personal information to third parties.

3. Google Ads, Analytics & Remarketing

We advertise our services using Google Ads, and we may use tools such as Google Analytics and Google Ads conversion tracking on this website. These tools use cookies and similar technologies to:

• Measure how visitors reach and use our website (for example, which advertisement was clicked);
• Track conversions such as phone calls, WhatsApp clicks and form submissions;
• Show our advertisements to people who have previously visited this website (remarketing).

Google may collect and process data as described in its own privacy policy, available at https://policies.google.com/privacy. You can opt out of personalised advertising by Google at https://adssettings.google.com, and opt out of Google Analytics using the browser add-on available at https://tools.google.com/dlpage/gaoptout.

4. Cookies

Cookies are small text files placed on your device. We use:

• Essential cookies — required for the website to function properly;
• Analytics cookies — help us understand how visitors use the site so we can improve it;
• Advertising cookies — set by Google to measure ad performance and enable remarketing.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website, but you can still contact us directly by phone or WhatsApp.

5. WhatsApp Communication

When you contact us via WhatsApp, your communication is also subject to WhatsApp's own terms and privacy policy (operated by Meta). We use the information you send us on WhatsApp only to respond to your enquiry and provide our services.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Access to customer information is limited to team members who need it to respond to your enquiry or deliver your service.

7. Data Retention

We keep enquiry and customer records only as long as necessary for the purposes described above — typically for the duration of our business relationship and for a reasonable period afterwards for record-keeping, warranty and legal purposes. You may request deletion of your data at any time (see Section 9).

8. Sharing of Information

We may share limited information with:

• Service providers — such as website hosting, analytics and advertising platforms (for example, Google) that help us operate the website and our marketing;
• Our field team — your name, phone number and location are shared with the engineer or technician assigned to your job;
• Authorities — if required by applicable law or a valid legal request.

9. Your Rights & Choices

• You may request access to the personal information we hold about you;
• You may ask us to correct or delete your personal information;
• You may opt out of any marketing communication at any time;
• You may disable cookies in your browser and opt out of personalised ads as described in Section 3.

To exercise any of these rights, contact us on +971 54 286 2361 (call or WhatsApp).

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

11. Third-Party Links

This website may contain links to third-party websites (such as WhatsApp or Google). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes means you accept the updated policy.

13. Contact Us